By submitting any enquiry, quote request, booking request, or other form through the YTL Movers website, social media platforms, advertisements, or any other communication channel, you expressly consent to YTL Movers contacting you using the information you provide.
Consent to Communications
You authorise YTL Movers, its employees, representatives, contractors, and authorised service providers to communicate with you regarding your enquiry, booking, moving services, quotes, scheduling, reminders, updates, customer support, feedback requests, promotions (where permitted by law), and other related business purposes.
Communications may be made through one or more of the following methods:
- Telephone calls;
- SMS or text messages;
- WhatsApp or other messaging applications;
- Email;
- Voicemail;
- Live chat or web chat;
- Push notifications (where applicable); and
- Any other electronic communication method you have provided or subsequently authorised.
Automated Communications
You acknowledge and agree that YTL Movers may use automated technologies to improve customer service and response times, including but not limited to:
- Automatic dialling systems;
- AI-powered assistants or virtual agents;
- Automated SMS or messaging systems;
- Automated email systems;
- Artificial intelligence chat systems;
- Prerecorded or artificial voice messages; and
- Other automated communication technologies.
These technologies may be used to acknowledge your enquiry, provide quotes, confirm appointments, deliver service updates, answer frequently asked questions, request additional information, or otherwise assist with providing our services.
After-Hours Communications
To provide prompt customer service, communications may occur outside standard business hours, including evenings, weekends, and public holidays. You acknowledge that automated systems or authorised representatives and/or automated system may contact you during these times in response to your enquiry or booking request.
Message and Data Charges
Standard message, data, and carrier charges may apply depending on your mobile service provider and communication plan. YTL Movers is not responsible for any such charges.
Opting Out
You may withdraw your consent or opt out of marketing communications at any time by:
- Replying Opt-Out to any SMS or text message (where supported);
- Following the unsubscribe instructions contained in our emails;
- Contacting YTL Movers directly and requesting that communications cease.
Please note that even after opting out of marketing communications, YTL Movers may continue to contact you regarding active bookings, quotations, contractual obligations, invoices, safety matters, or other communications necessary to provide our services.
Your Acknowledgement
By submitting any enquiry, quote request, booking request, or other form through the YTL Movers website, social media platforms, advertisements, or any other communication channel, you expressly consent to YTL Movers contacting you using the information you provide.
